PRIVACY POLICY

1.1 This Privacy Policy describes how Coincidence AI LLC ("Coincidence AI", "we", "our" or "the Company"), a company legally incorporated under the laws of the State of Delaware, USA, with registered office at 651 N Broad St, Suite 201, Middletown, DE 19709, USA, collects, uses, and protects your personal information when you use our trading software and services.

1.2 By using Coincidence AI Trading software, you agree to the collection and use of information in accordance with this Privacy Policy.

1.3 We are committed to protecting your privacy and ensuring the security of your personal information.

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, username, and password
• Profile Information: Trading preferences, experience level, and account settings
• Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
• Communication Data: Messages, support tickets, and feedback you provide to us

2.2 Trading Data

When you connect exchange accounts and use our software, we may collect:

• API Keys: Exchange API keys (stored securely and encrypted)
• Trading Activity: Trading strategies, trade history, portfolio balances, and performance metrics
• Market Data: Cryptocurrency prices, market trends, and trading signals
• Usage Data: How you interact with our software, features used, and preferences

2.3 Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, error logs, and system activity
• Cookies: We use cookies and similar tracking technologies to enhance user experience

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide and maintain our trading software and services
• Execute trading strategies and connect to cryptocurrency exchanges
• Process transactions and manage your account
• Provide customer support and respond to inquiries

3.2 Product Improvement

• Analyze usage patterns to improve software functionality
• Develop new features and optimize existing ones
• Conduct research and testing to enhance AI algorithms
• Monitor and improve system performance and security

3.3 Communication

• Send important updates about your account and our services
• Provide technical notifications and security alerts
• Send marketing communications (with your consent)
• Respond to your questions and requests

3.4 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Prevent fraud, unauthorized access, and illegal activities
• Enforce our Terms of Service and protect our rights
• Respond to legal requests and court orders

4.1 We implement industry-standard security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• API Key Security: Exchange API keys are encrypted and stored securely with restricted access
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: Continuous monitoring for unauthorized access and suspicious activity

4.2 While we strive to protect your information, no method of transmission over the internet is 100% secure. You acknowledge that you provide information at your own risk.

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Cloud hosting and data storage (AWS, Google Cloud)
• Analytics and monitoring services
• Customer support tools
• Email and communication services

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Cryptocurrency Exchanges

When you connect exchange accounts, we interact with exchange APIs to execute trades on your behalf. We do not share your personal information with exchanges beyond what is necessary for trade execution.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergency situations

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections.

6.1 We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

6.2 Account information is retained while your account is active and for a period after account closure as required for legal, regulatory, and business purposes.

6.3 Trading data and logs may be retained for longer periods for analytics, security, and compliance purposes.

6.4 You may request deletion of your data, subject to legal retention requirements.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@coincidenceai.xyz. We will respond to your request within 30 days.

8.1 We use cookies and similar tracking technologies to enhance your experience and collect usage data.

8.2 Types of Cookies

• Essential Cookies: Required for basic functionality and authentication
• Performance Cookies: Analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect data about how you use our services

8.3 You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

9.1 Your information may be transferred to and processed in countries other than your own, including the United States and other jurisdictions where our service providers operate.

9.2 We ensure appropriate safeguards are in place to protect your data during international transfers, in compliance with applicable data protection laws.

10.1 Our services are not intended for individuals under the age of 18.

10.2 We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

11.2 We will notify you of significant changes by email or through our platform. The "Last updated" date at the top indicates when the policy was last revised.

11.3 Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13.1 If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@coincidenceai.xyz.

14.1 If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

14.2 Our legal basis for processing your data includes:

• Performance of a contract (providing our services)
• Your consent (where applicable)
• Legitimate interests (improving our services, security)
• Legal obligations